Refund policy

At VERADESK, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition
Include all original packaging and accessories
Not show signs of damage caused by misuse or normal wear
Be accompanied by proof of purchase

Returns that do not meet these requirements may not be eligible for a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Depending on the situation, we may offer a replacement, refund, or store credit.

Non-Returnable Items

The following items cannot be returned:

Products showing signs of use
Items damaged after delivery through misuse or improper installation
Clearance or final sale items (if applicable)
Gift cards

Return Shipping

If the return is due to a change of mind or an unwanted purchase, the customer is responsible for return shipping costs.

If the return is due to our error or the product arrived damaged or defective, VERADESK will cover the return shipping costs or provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not already been processed or shipped.

After the 24-hour cancellation window has passed, or if your order has already entered processing or has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return after delivery in accordance with our Return & Refund Policy.

To request a cancellation, please contact our customer support team as soon as possible and include your order number in your message.